Academy Terms and Conditions

Prior to submitting a reservation request you (the booking party) undertake to have read and agreed to the following terms and conditions:

This is an agreement between you, the company whose details and named representative have been entered on the Viessmann Installer Portal training course booking page, and us, Viessmann Limited for the provision by us to you of training services.

Terms of Agreement

Your training course reservation will be acknowledged by email and you will then be contacted with regard to payment.
If the training course is chargeable, the primary booking contact will be contacted in pursuit of payment and payment of the full amount is required to confirm attendance.
Confirmation of the training will be subject to approval by Viessmann Limited. Viessmann Limited reserve the right to amend the content, withdraw or cancel training courses at any time and without prior notice. In the event that Viessmann Limited cancel a course that you have already paid for then 100% of the paid fee will be refunded.
Chargeable course fees are displayed at the time of booking on the Viessmann Installer Portal and are subject to VAT at the current rate.
Non payment of course fees shall result in cancellation of the booking and removal from the course.

Cancellation of free courses

Cancelation can be made at any time up to commencement of the course via the Viessmann Installer portal or by contacting the Viessmann Academy directly.

Cancellation of BPEC Level 3 Award in Installation & Maintenance of Air Source Heat Pumps course

This course is delivered in partnership with Shrewsbury Colleges Group at Viessmann Limited. Once payment has been received by Viessmann Limited, the course space is confirmed and cannot be refunded in the event of cancellation. The course space may be transferred to another nominated attendee subject to the course entry criteria. This course has complimentary hotel accommodation (subject to availability) and the ‘Hotel Accommodation Terms and Conditions’ below apply in all cases.

Cancellation of all other accredited/chargeable courses

For courses where BPEC literature has been dispatched to the participant no refund can be made; however the reservation date can be amended to a future date with five or more working days notice with no additional fee.

For all other chargeable courses offered by Viessmann Limited the standard refund policy defined below applies:

Ten or more working days notice… 100% refund
Five or more working days notice… 50% refund
Less than five working days notice… 0% refund

The reservation date can be amended to a future date with five or more working days notice with no additional fee.

If a hotel reservation has been made, refer to ‘Hotel Accommodation Terms and Conditions’ below.

Hotel Accomodation - BPEC Level 3 Award in Installation & Maintenance of Air Source Heat Pumps course only

Complimentary hotel accommodation may be offered for the night prior to training, at the discretion of Viessmann Limited and subject to availability. All hotel accommodation is complementary and does not form part of the chargeable course fee, therefore if the offer is not taken, no discount shall be offered. Any accommodation offered shall be booked by Viessmann Limited at preferred locations subject to availability. Viessmann Limited shall under no circumstances reimburse any hotel fees incurred by participants.

Hotel Accomodation - Chargeable

Hotel accommodation may be offered to facilitate a visit for training at a preferential corporate rate via Viessmann Limited. Subject to availability, payment to me made in full by the booking party.

Cancellation

Five working days notice is required for the cancellation of any course for which a hotel reservation has been made. Failure to give at least five working days notice shall lead to a charge being made for the full cost of the hotel at B&B rate. This charge shall be made by the hotel and shall be paid directly to the hotel. Where payment for hotel accommodation has been made to Viessmann Limited by the booking party, no refund shall be possible with less than five working days notice.

No show

If a hotel reservation is not utilised then a charge will be made for the full cost of the hotel at B&B rate. If the participant utilises the hotel then subsequently does not attend the training session the following morning, the full cost of the hotel at B&B rate shall be incurred. This charge shall be made by the hotel and shall be paid directly to the hotel.

Damage

Any damage to hotel property shall be billed directly by the hotel. Viessmann Limited has no liability for the conduct of guests accommodated in any hotel booked by us.

Additional costs

Hotel accommodation is offered on a B&B basis any additional charges for bar/restaurant/facilities are to be settled directly with the hotel.